FAQ

You can find all frequently asked questions here, regarding product information, delivery, shipping times and other general. If you cant find a specific answer to a query you may have please feel free to message us using the chat icon on the homepage, we will be happy to assist.

1. Are your products 100% natural?

Yes, all Cariad Nature products are made using carefully selected natural and plant-based ingredients. We avoid harsh chemicals, synthetic fragrances, and unnecessary additives to keep your skincare simple and effective.

2. Are your products vegan and cruelty-free?

Absolutely. All Cariad Nature skincare products are 100% vegan and cruelty-free. We never test on animals and do not use any animal-derived ingredients.

3. Where are your products made?

Our products are handmade in the UK in small batches to ensure quality, freshness, and attention to detail.

4. What skin types are your products suitable for?

Cariad Nature products are designed to work with a range of skin types, including dry, sensitive, and mature skin. Each product page includes guidance to help you choose what’s right for your skin.

5. How do I choose the right product for my skin?

We recommend starting with your main skin concern—such as dryness, dullness, or sensitivity. Check each product description for benefits and ingredients, or contact us for personalised advice.

6. Do your products help with sensitive skin?

Yes, many of our products are formulated with gentle, natural ingredients that are suitable for sensitive skin. However, we always recommend doing a patch test before full use.

7. How long will it take to see results?

Results can vary depending on your skin type and routine. Many customers notice improvements in hydration and texture within a few uses, with more visible results over time.

8. How should I store my skincare products?

To keep your products fresh, store them in a cool, dry place away from direct sunlight. Because we use natural ingredients, proper storage helps maintain quality.

9. What is your delivery time?

We aim to process and dispatch orders quickly. UK delivery typically takes a few working days after dispatch. Full delivery details can be found on our shipping page.

10. What is your returns policy?

If you’re not satisfied with your purchase, please contact us and we’ll do our best to help. We aim to provide a simple and fair returns process.

11. Do you use preservatives?

We use minimal, skin-friendly preservatives where necessary to ensure product safety and shelf life, while keeping formulations as natural as possible.

12. Can I use your products during pregnancy?

While our products are made with natural ingredients, we recommend checking with a healthcare professional before use during pregnancy.